Refund policy
Return & Refund Policy – Falco Hardware
At Falco Hardware, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 5 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned:
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Used or damaged products
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Items without original packaging
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Clearance or sale items
Refunds
Once we receive and inspect your returned item:
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We will notify you about the status of your refund
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If approved, your refund will be processed within 5–7 business days
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or Easypaisa/JazzCash
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with proof (images/videos).
Return Shipping
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Customers are responsible for return shipping costs
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Shipping charges are non-refundable
Damaged or Wrong Item
If you receive a damaged or incorrect product:
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Contact us within 24 hours of delivery
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Provide clear photos or videos as proof
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We will arrange a replacement or full refund
Contact Us
If you have any questions about returns or refunds, contact us:
📧 Email: info@abeeramirenterprises.com
📱 WhatsApp: +923200290087
Note: Falco Hardware reserves the right to refuse returns that do not meet our policy conditions.